Frequently Asked Questions (FAQ)
What cleaning services do you offer?
We offer a full range of residential and commercial cleaning services, including standard cleaning, deep cleaning, move-in/move-out, post-construction, office cleaning, and Airbnb turnovers.
Are you licensed and insured?
Yes, MaidScope is fully licensed and insured, so you can feel confident and protected with every service.
How is pricing determined?
Pricing depends on the size, condition, and scope of your space. We provide transparent pricing based on the time and level of detail required to meet our standards.
Do you bring your own supplies and equipment?
Yes, our team arrives fully equipped with professional-grade cleaning products and tools. If you have specific preferences, we’re happy to accommodate.
What is your hourly rate?
Our hourly rate starts at $69.99 per cleaner (2-hour minimum).
For team services:
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2 cleaners → $50 per cleaner/hour
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Minimum service: $200
Do you offer recurring cleaning services?
Yes, we offer weekly, bi-weekly, and monthly services to keep your home or business consistently clean and maintained.
What’s included in a standard cleaning?
Standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and general surface sanitizing.
What’s included in a deep cleaning?
Deep cleaning includes everything in a standard clean, plus detailed work on baseboards, buildup removal, hard-to-reach areas, and more intensive kitchen and bathroom cleaning.
Do you offer same-day or emergency cleaning?
Yes, same-day and emergency services may be available depending on our schedule.
How do I book a service?
You can book online through our Client Hub, call us, or send us a text. Our team will guide you and confirm your appointment quickly.
What are your payment terms?
Payment is due upon completion of the service unless otherwise agreed. Larger or specialty jobs may require a deposit.
What if I’m not satisfied with the service?
Your satisfaction is our priority. If something was missed, contact us within 3 days, and we’ll come back to make it right.
Do I need to be home during the cleaning?
No. Many clients provide access instructions, and our trusted team handles everything professionally and securely.
Do you service both homes and businesses?
Yes, we serve residential and commercial clients, including offices, retail spaces, and more.
What areas do you service?
We primarily serve Richmond, VA, and the surrounding areas. Contact us to confirm availability in your location.
Can I request custom cleaning services?
Absolutely. We tailor every service to your needs. Just let us know what you’d like included when booking.
Still have questions?
Get your free quote today, and we’ll take care of the rest.