At Maid Scope LLC, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, or communications.


1. Business Information

Maid Scope LLC
7501 Boulder View Dr
North Chesterfield, VA 23225
Email: info@maidscope.com
Phone: 804-252-9394
Website: www.maidscope.com


2. Information We Collect

We may collect the following information:
   •    Name
   •    Phone number
   •    Email address
   •    Service address and property details
   •    Payment and billing information
   •    Service history and preferences
   •    Communication records (calls, texts, emails)


3. How We Use Your Information

We use your information to:
   •    Schedule and manage cleaning services
   •    Send appointment confirmations and reminders
   •    Provide invoices, receipts, and service updates
   •    Respond to inquiries and provide customer support
   •    Maintain records for future services
   •    Improve our services and operations


4. Text Messaging & Communications (SMS Compliance)

By providing your phone number, you consent to receive text messages from Maid Scope LLC related to:
   •    Appointment confirmations and reminders
   •    Service updates or scheduling changes
   •    Billing notifications and invoices

Message Details:
   •    Message frequency may vary
   •    Message and data rates may apply

Opt-Out Instructions:
   •    Reply STOP to unsubscribe at any time
   •    Reply HELP for assistance or contact us directly

We do not send unsolicited marketing messages without your consent.


5. How We Store and Protect Your Information

We take reasonable measures to protect your personal information, including:
   •    Secure data storage systems
   •    Restricted access to authorized personnel
   •    Industry-standard safeguards to prevent unauthorized access or misuse


6. Sharing of Information (TCR Required Language)

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only when necessary to:
   •    Process payments securely
   •    Operate our business using trusted platforms such as Jobber
   •    Comply with legal obligations


7. Customer Rights

You have the right to:
   •    Request access to your personal information
   •    Request corrections or updates
   •    Request deletion of your information (where applicable)
   •    Opt out of communications at any time

To make a request, contact us using the information above.


8. Data Retention

We retain your information only as long as necessary to:
   •    Provide services
   •    Maintain business and financial records
   •    Comply with legal requirements


9. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.